Policy - VossBotanicals

Welcome

We work hard to make sure you are more than 100% happy with your purchase from Voss Botanicals. If you want a custom product for your special occasion, let us know. We do baby shower favors, wedding guest favors. Whatever you can imagine, we will work with you to make it happen.
All of our ingredients are the best available. We try to buy local and keep sustainability as a key factor. We use recycled paper and labels for our products whenever we can.
If you want a custom label for your event, let us know and we will charge a reasonable fee for typesetting & graphic work.
With attention to detail & your happiness,
Voss Botanicals

Payments

Once your order is paid for and shipped, we do not offer cancellations. All of our products are handmade and packaged with care for you.

Shipping

Although our shipping states up to 3 business days, we work hard to get it on its way to you within 24 hours.

Returns & Exchanges

I gladly accept exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Returns and exchange details

Sorry, we can not refund. We are confident that you will love your product (s) you order from us but rest assured that if anything is damaged on route to you, we will make it right.

Additional

If you want to order any of our products wholesale, please contact us directly @ vossbotanicals@gmail.com and we will reply within 48 hours.

Privacy

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. we share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Legal imprint